Trip details to prepare
- Pickup and destination addresses
- Date and time
- Flight, sailing or event details
- Passenger count and ages where relevant
- Suitcases, carry-ons and oversized equipment
- Stops and waiting requirements
- Child seats or accessibility needs
Questions to ask the provider
- Who is the operating carrier?
- What vehicle class is included?
- What is the expected total price?
- Are tax, gratuity, waiting, parking and tolls included?
- What is the cancellation/refund policy?
- What happens if the flight/event runs late?
- How are itinerary changes approved?
Match the reservation to the actual vehicle
Do not stop at a generic label such as sedan, SUV or van. Confirm whether the Lincoln Continental, Chevrolet Suburban or Mercedes Sprinter is the planned vehicle and whether it fits both the passengers and the luggage. Child seats, ski bags, wheelchairs, golf clubs and large suitcases can change the practical capacity.
Airport and regional trip details
For YVR, SeaTac, Whistler, Canada Place or BC Ferries, add the travel details that affect timing: flight number, terminal, sailing or cruise time, border requirements, weather exposure and the amount of buffer needed before a fixed departure. A good confirmation should make clear which details the chauffeur or dispatch team will monitor and which timing decisions remain the passenger’s responsibility.
What to keep after booking
Save the written confirmation, provider contact, pickup instructions, price terms and cancellation policy. For airport service, keep the flight number and arrival meeting instructions together. For weddings or groups, share only the final itinerary with passengers.
Red flags before payment
Be cautious if the operator cannot identify the actual service provider, refuses to provide written terms, avoids basic questions about licensing/insurance, or quotes a vehicle that clearly does not fit the passengers and luggage.
Questions travellers ask
What should a limo booking confirmation include?
At minimum: date, pickup, destination, service type, vehicle class, price terms and a reliable contact method.
Do I need the exact vehicle model?
Not always, but you should understand the reserved vehicle class and what happens if the specific vehicle changes.
Should cancellation terms be written?
Yes. Event and advance bookings can involve deposits, so refund and cancellation rules should be clear before payment.